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We do our best to provide prompt, effective support to our clients. This page describes our Service Level Agreeement (SLA) targets and support options available 

Response Times

Expect a response to support requests within 1 business day (24 hours).

Business Hours

Monday to Friday, 7am - 7pm London Time

Support Options

If you have questions

If you have questions on installation, setup and use of our software please take a look at our Knowledge Base. If you have a complex usage question or you need to provide attachments and detailed information, please request support from our Help Center. Using the Service Desk requires your registration, but we provide auto-registration with Google OpenId for your convenience.

If you need an improvement

If you need an improvement, please register a Feature Request at our Help Center. Fixes and improvements are made in the next released version of the software based on need and capability.

If you have a bug to report

Register a Bug Report at our Help Center or email to support@mesilat.com

 

 

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